Privacy Policy
Last Updated: March 28, 2026
1. Introduction
Pivelia Health and Beauty LLC (“Pivelia,” “we,” “us,” or “our”) operates the website located at pivelia.com and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Applicability of Health Privacy Laws
Pivelia is a technology platform that connects you with licensed healthcare providers (“Providers”) and pharmacies. Pivelia may not itself be a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). However, the Providers and pharmacies you interact with through our platform may be covered entities or business associates under HIPAA.
Any medical or health information that you provide that is subject to specific protections under HIPAA or applicable state laws will be used and disclosed only in accordance with such applicable laws. Information that does not constitute protected health information under applicable laws may be used or disclosed as permitted under this Privacy Policy.
We are committed to treating all of your health and personal information with the highest level of care and security, regardless of its legal classification.
3. Information We Collect
We collect information in the following categories:
Personal Information: Name, email address, phone number, date of birth, gender, and billing information
Health Information: Responses to health assessments, medical history, current medications, allergies, treatment plans, weight, BMI, health goals, and communications with Providers.
Payment Information: Credit card or payment details are processed securely by our third-party payment processor (Stripe). We do not store your complete payment card information on our servers.
Technical Information: IP address, browser type, device information, operating system, pages visited, time spent on pages, referring URLs, and other usage data collected through cookies and similar technologies.
Communications: Records of your communications with us, including emails, chat messages, and customer support interactions.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service
- To facilitate physician review of your health assessments and creation of treatment plans
- To process transactions, fulfill orders, and send related information (confirmations, invoices, tracking)
- To communicate with you about your account, orders, treatments, and customer support inquiries
- To send you marketing communications (with your consent, and with the ability to opt out at any time)
- To monitor and analyze usage trends to improve the Service
- To detect, prevent, and address fraud, security issues, and technical problems
- To comply with legal obligations and enforce our Terms of Service
5. How We Share Your Information
We do not sell your personal or health information to third parties.
We may share your information with the following categories of recipients:
- Licensed Healthcare Providers who review your health assessments and provide medical oversight
- Licensed Pharmacies that compound, prepare, and dispense your medications
- Payment Processors (such as Stripe) for secure transaction processing
- Shipping Carriers for order delivery and tracking
- Customer Relationship Management platforms for managing your care, communications, and account
- Analytics Providers that help us understand how the Service is used
- Legal and Regulatory Authorities when required by law, court order, or governmental request
- Professional Advisors such as lawyers, auditors, and accountants as necessary for business operations
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
6. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your information, including:
- SSL/TLS encryption for data transmitted between your browser and our servers
- Encrypted storage of sensitive health and personal information
- Access controls limiting employee and contractor access to your information
- Regular review of our security practices and procedures
No method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our Platform. Cookies are small data files stored on your device that help us improve the Service and your experience.
You can control cookie preferences through your browser
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal retention requirements
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us
- Data Portability: Request a copy of your information in a commonly used format
To exercise any of these rights, please contact us at info@pivelia.com. We will respond to your request within a reasonable timeframe as required by applicable law.
9. Data Retention
We retain your personal and health information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable federal and state regulations, which may require retention for a specified number of years after your last interaction with the Service.
10. Third-Party Links and Services
The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
11. Children's Privacy
The Service is not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly.
12. State-Specific Privacy Rights
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information.
Residents of other states with applicable consumer privacy laws may have similar rights. Please contact us to exercise any state-specific privacy rights.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us at info@pivelia.com.