Frequently Asked Questions
Everything you need to know about Pivelia’s weight loss programs and services.
Getting Started
How do I start the weight loss program?
Simply click ‘Get Started’ and complete our online health assessment. It takes about 5 minutes and covers your medical history, current medications, and weight loss goals. A licensed physician will review your information within 24-48 hours.
Who is eligible for prescription weight loss medications?
Eligibility is determined by our medical team based on factors including BMI, health history, and current medications. Generally, GLP-1 medications are prescribed for adults with a BMI of 30+ or 27+ with weight-related conditions. However, the final decision rests with your treating physician.
How long does the approval process take?
Most health assessments are reviewed within 24-48 hours. If approved, your treatment plan is created immediately and medications typically ship within 1-3 business days.
Medications & Treatment
What medications does Pivelia prescribe?
Our physicians may prescribe FDA-approved GLP-1 medications including Semaglutide and Tirzepatide, depending on your individual health profile and treatment goals. The specific medication and dosage are determined by your physician.
Are GLP-1 medications safe?
GLP-1 medications are FDA-approved and have been extensively studied. Like all medications, they may have side effects. Our medical team carefully screens patients and provides ongoing monitoring to ensure safety. Common side effects are typically mild and diminish over time.
How are the medications administered?
GLP-1 medications are self-administered via a simple weekly injection using a pre-filled pen. Detailed instructions and video tutorials are provided. Most patients find the process quick and relatively painless.
Pricing & Shipping
How much does the program cost?
Our GLP-1 weight loss program starts at $299/month, which includes medication, physician oversight, and ongoing support. The initial health assessment is free. OTC products are priced individually in our shop.
Do you accept insurance?
How is medication shipped?
Medications are shipped in discreet, plain packaging directly to your door. Temperature-sensitive medications are shipped with appropriate cold packs to maintain efficacy. Standard shipping is free, with expedited options available.
Privacy & Safety
Is my health information secure?
Absolutely. We use industry-standard encryption and follow HIPAA guidelines to protect your personal health information. Your data is never sold or shared with third parties for marketing purposes.
Are your doctors licensed?
Yes. All Pivelia physicians are fully licensed, board-certified medical professionals in good standing with their respective state medical boards. Each provider has specific experience in weight management medicine.
What if I experience side effects?
Our care team is available for ongoing support. If you experience any concerning side effects, you can message our medical team directly through your patient portal. For emergencies, always contact 911 or visit your nearest emergency room.